Effective Date: July 1, 2026

Welcome to Shivpuri Sanitaryware. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our website or services.

1. Company Information

Business Name: Shivpuri Sanitaryware

Address:
Arya Samaj Road, Near Masjid, Shivpuri, Madhya Pradesh – 473551, India

WhatsApp: +91 9522753116

Email: sst@shivpurisanitary.com

2. Eligibility

By using our website, you confirm that:

You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
The information you provide is accurate and complete.

3. Products

Shivpuri Sanitaryware offers sanitaryware, bathroom fittings, faucets, plumbing accessories, kitchen fittings, tiles, and related products.

We make every effort to ensure that product descriptions, specifications, images, and prices are accurate. However, slight variations in color, finish, dimensions, or packaging may occur due to manufacturing processes or screen display differences.

We reserve the right to discontinue or modify any product without prior notice.

4. Pricing

All prices are displayed in Indian Rupees (INR).
Prices are subject to change without prior notice.
Applicable GST and other taxes will be charged as per Indian law.
We reserve the right to correct pricing errors before or after an order is placed.

5. Orders

All orders are subject to:

Product availability.
Payment verification.
Order confirmation by Shivpuri Sanitaryware.

We reserve the right to refuse or cancel any order due to stock shortages, pricing errors, suspected fraud, or any other valid reason.

6. Payments

We accept payments through approved online payment gateways, UPI, bank transfers, debit cards, credit cards, and other payment methods available on our website.

Payment information is processed securely through trusted payment service providers. We do not store complete payment card details on our servers.

7. Shipping & Delivery

Delivery timelines provided on our website are estimates and may vary depending on product availability, location, weather conditions, courier operations, or other circumstances beyond our control.

Ownership and risk of the products pass to the customer upon successful delivery.

8. Order Inspection

Customers are requested to inspect all products immediately upon delivery.

Any issues such as damaged products, missing items, or incorrect deliveries must be reported within 48 hours of receiving the order, along with clear photographs or videos.

9. Returns & Refunds

Returns, replacements, and refunds are governed by our separate Return & Refund Policy.

Please review that policy before placing an order.

10. Warranty

Manufacturer warranties apply only where provided by the respective manufacturer.

Shivpuri Sanitaryware does not provide any additional warranty unless specifically stated.

Warranty claims may require proof of purchase.

11. Installation

Unless specifically mentioned, installation services are not included with product purchases.

Customers are advised to use qualified professionals for installation. Damage caused by improper installation or misuse is not covered under any return or warranty policy.

12. User Responsibilities

When using our website, you agree not to:

Provide false or misleading information.
Attempt unauthorized access to our systems.
Upload viruses or malicious software.
Interfere with the operation of the website.
Use the website for unlawful or fraudulent purposes.
Copy, reproduce, or misuse website content without permission.

13. Intellectual Property

All website content, including text, images, graphics, logos, icons, product descriptions, layouts, and branding, is the property of Shivpuri Sanitaryware or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

14. Limitation of Liability

To the maximum extent permitted by law, Shivpuri Sanitaryware shall not be liable for:

Indirect, incidental, or consequential damages.
Loss of profits or business opportunities.
Delays in delivery caused by third parties.
Damage arising from improper installation or misuse.
Manufacturer defects covered under the manufacturer’s warranty.

Our maximum liability shall not exceed the amount paid by the customer for the relevant product.

15. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fire
Earthquakes
Pandemics
Government restrictions
Strikes
Transportation disruptions
War or civil unrest

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

17. Third-Party Services

Our website may include links to third-party websites or use third-party services such as payment gateways and shipping providers.

We are not responsible for the content, policies, or practices of those third parties.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Shivpuri, Madhya Pradesh.

19. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time without prior notice.

Updated versions will be posted on our website with the revised effective date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.