Effective Date: July 1, 2026

At Shivpuri Sanitaryware, customer satisfaction is our priority. We strive to deliver quality sanitaryware, bathroom fittings, plumbing products, and related accessories. If you receive a damaged, defective, or incorrect product, we are here to help.

Please read this Return & Refund Policy carefully before making a purchase.

1. Company Information

Business Name: Shivpuri Sanitaryware

Address:
Arya Samaj Road, Near Masjid, Shivpuri, Madhya Pradesh – 473551, India

WhatsApp: +91 9522753116

Email: sst@shivpurisanitary.com

2. Return Eligibility

You may request a return or replacement if:

  • You received a damaged product.
  • You received a defective product due to a manufacturing issue.
  • You received the wrong product.
  • You received an incomplete order.
  • The product was damaged during transit.

To be eligible for a return, the product must:

  • Be unused and uninstalled.
  • Be in its original packaging.
  • Include all accessories, manuals, and invoices.
  • Be in the same condition as received.

3. Return Request Timeline

Any return, replacement, or damage claim must be reported within 48 hours of delivery.

Please send clear photographs or videos showing the issue to:

Email: sst@shivpurisanitary.com

WhatsApp: +91 9522753116

Requests made after 48 hours may not be eligible for return or replacement.

4. Non-Returnable Items

Returns will not be accepted for:

  • Products that have been installed or used.
  • Products damaged due to improper handling or installation.
  • Customized or special-order products.
  • Clearance or sale items (unless damaged or defective).
  • Products returned without original packaging.
  • Products without proof of purchase.

5. Return Process

To initiate a return:

  1. Contact our customer support team via WhatsApp or email.
  2. Share your order number, invoice, and clear photographs/videos of the product.
  3. Our team will review your request.
  4. If approved, return instructions will be provided.
  5. Once the returned product is received and inspected, we will process the replacement or refund, as applicable.

6. Replacement Policy

Eligible products may be replaced if:

  • The item is defective.
  • The item is damaged during shipping.
  • An incorrect item was delivered.

Replacement is subject to stock availability.

If the same product is unavailable, we may offer:

  • A similar product of equal value.
  • Store credit.
  • A refund, where applicable.

7. Refund Policy

Refunds will be approved only after the returned product has been inspected and found eligible.

Approved refunds will be processed through the original payment method used for the purchase.

Refund processing generally takes 7–10 business days, depending on your bank or payment provider.

Shipping charges, installation charges, and handling fees (if any) are non-refundable unless the return is due to our error.

8. Cancellation Policy

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation requests may not be accepted.

If a cancellation is approved before dispatch, the refund will be processed through the original payment method.

9. Damaged Shipments

If your package appears damaged at the time of delivery:

  • Inspect the package before accepting it.
  • Take photographs of the damaged package.
  • Notify us immediately.
  • Retain all original packaging until the issue is resolved.

Failure to report visible shipping damage promptly may affect your eligibility for a replacement or refund.

10. Manufacturer Warranty

Many products are covered by the manufacturer’s warranty.

Warranty claims relating to manufacturing defects after installation should be made according to the manufacturer’s warranty terms.

Shivpuri Sanitaryware does not provide any additional warranty beyond that offered by the manufacturer unless specifically stated.

11. Return Shipping

If the return is due to:

  • Our error,
  • A defective product,
  • A damaged product,
  • An incorrect product,

we will arrange the return shipment or reimburse reasonable return shipping costs, where applicable.

If the return is requested for reasons other than our error, the customer may be responsible for return shipping charges.

12. Right to Refuse Returns

We reserve the right to refuse any return request if:

  • The return conditions are not met.
  • The product shows signs of installation or use.
  • The product is damaged due to customer negligence.
  • Required documentation is not provided.

13. Contact Us

For any return, refund, or replacement inquiries, please contact us:

Shivpuri Sanitaryware

Address:
Arya Samaj Road, Near Masjid, Shivpuri, Madhya Pradesh – 473551, India

WhatsApp: +91 9522753116

Email: sst@shivpurisanitary.com

Last Updated: July 1, 2026