Effective Date: July 1, 2026

At Shivpuri Sanitaryware, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Company Information

Business Name: Shivpuri Sanitaryware

Address:
Arya Samaj Road, Near Masjid, Shivpuri, Madhya Pradesh – 473551, India

WhatsApp: +91 9522753116

Email: sst@shivpurisanitary.com

2. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, request a quotation, contact us, or create an account, we may collect:

Full Name
Mobile Number
Email Address
Billing Address
Shipping Address
PIN Code
City and State
Payment Information (processed securely through payment gateways)
GST Details (where applicable)

Technical Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Date and Time of Visit
Pages Viewed
Referring Website
Cookies and Similar Technologies

3. How We Use Your Information

We use your information to:

Process and fulfill orders.
Deliver products and services.
Provide customer support.
Respond to inquiries and quotations.
Send order confirmations and shipping updates.
Process refunds and replacements.
Improve our website and services.
Prevent fraud and unauthorized transactions.
Comply with applicable legal obligations.
Send promotional offers and product updates (only where permitted by law or with your consent).

4. Payment Information

We do not store your complete debit card, credit card, UPI, or banking credentials on our servers.

Payments are processed through secure third-party payment gateway providers that use industry-standard encryption and security practices.

5. Cookies

Our website may use cookies and similar technologies to:

Remember your preferences.
Improve website performance.
Analyze visitor traffic.
Enhance user experience.
Provide relevant product recommendations.

You may disable cookies through your browser settings, although some website features may not function properly.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

Shipping and logistics partners.
Payment gateway providers.
IT and website service providers.
Government authorities when legally required.
Professional advisors or auditors where necessary.

All third parties are expected to maintain appropriate confidentiality and security standards.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from:

Unauthorized access
Data loss
Misuse
Alteration
Disclosure
Destruction

While we strive to use commercially acceptable means to protect your information, no internet transmission or electronic storage method is completely secure.

8. Data Retention

We retain your information only for as long as necessary to:

Complete transactions.
Maintain business records.
Comply with legal and tax requirements.
Resolve disputes.
Enforce our agreements.

Once no longer required, personal information is securely deleted or anonymized where reasonably practicable.

9. Your Rights

Subject to applicable laws, you may request to:

Access your personal information.
Correct inaccurate information.
Update your details.
Request deletion of eligible personal information.
Withdraw consent for promotional communications.
Raise concerns regarding the handling of your data.

To exercise these rights, please contact us using the details provided below.

10. Marketing Communications

We may send promotional emails, SMS, or WhatsApp messages regarding:

New product launches
Offers and discounts
Seasonal promotions
Business updates

You may opt out of marketing communications at any time by contacting us or following the unsubscribe instructions provided in the communication.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, policies, or content of those external websites. We encourage users to review their respective privacy policies before sharing personal information.

12. Children’s Privacy

Our website and services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a minor without appropriate consent, we will take reasonable steps to remove it.